What Our Clients Are Saying
Twin Metals Roofing Testimonials
Tom Gordon (owner) was always easy to reach by phone. He made an on-site consultation that was informative and helpful, as he listened to my ideas and drew on his expertise to explain how they could be addressed. Of the four estimates we got, Twin Metals was in the middle & seemed reasonable. Some roofers requested no deposit, others 30%; Twin Metals asks an “earnest” deposit of $500 at signing of the contract. The crew arrived promptly and worked quickly with evident skill. They were a pleasant group. A sudden torrential rainstorm in the middle of the job didn’t faze them at all; they covered the exposed roof with tarps and continued work afterwards. We had no leaks from it. Because of the storm, our one-day job had to be finished the next morning (some work required dry surfaces), but all was accomplished promptly without any fuss. With one exception, the basic job and our special requests were done to our complete satisfaction with no need for follow-up. One request, regarding dumpster placement, got lost somewhere in the communication between me, Tom, the subcontractor and the driver (I had to run outside and intercept the driver at the last minute), but the rest of the communication with Twin Metals around this job was excellent so I assume the dumpster company erred. Cleanup was A+; while the demolition part looked like a complete disaster, once the crew left I had to search pretty hard to find a single nail or bit of debris. We are happy with our new roof(s).
Cotting School has done multiple jobs with Twin Metals, some large some small. Everytime they come to the school the workers are professional, personable and sensitive to our student population. We are a special needs school with medically fragile children and the workers could not be more sensitive to that while performing excellent work. There were a couple of repairs needing to be addressed again and they were prompt to get back and correct the issue. It is a pleasure working with Twin Metals
We were experiencing water in our hallways when it rained. Once twin metals started we realized all the wood framing behind the brick was rotted. Fortunately Twin Metals had the talent and experience to repair everything that needed to be done. It was a huge undertaking . The team from Twin Metals was responsive, professional and neat. They did and excellent job. I would highly recommend them
Tom Gordon and his team did an excellent job of replacing the roof on our 100 year old house. Tom was professional, courteous, and always responsive and available to answer all my questions throughout the entire process. The cleanup was excellent leaving us with very little to do to groom our property and get it ready for winter. Tom did what he said he would do and he did it with courtesy. We’ve had complete strangers compliment us on our roof! We highly recommend Twin Metals for their work. Thanks, Tom, for making an investment project a successful one.
I honestly don’t recall where I discovered Twin Metals Roofing (Yelp, Angie’s List, Google, Thumbtack, etc.). Anyhow, I decided to give them a call. Tom was prompt in visiting the property to evaluate the condition of the roofs (2) and always timely and professional in communication. After he visited the property we exchanged a couple emails to finalize the statement of work. Twin Metals price was slightly higher than other roofing companies, however, it was Tom’s professionalism and timely communication that won my business. Tom and his team were onsite within a couple weeks to start work. I was onsite during the first roof replacement (day 1) and the team ensured safety around the building, was efficient, friendly and responsible (protecting neighboring properties from falling debris).
After day 2, I arrived to check on the state of the 2nd roof and the condition/cleanliness of the property. I was very pleased to find my property as well as adjacent properties in better/cleaner condition than when Twin Metals arrived. I can highly recommend and will call on Tom and his team of Twin Metals roofing if/when I need roofing work in the future. Thank you Tom and the team at Twin Metals!